Always Ready. Always Safe. Learn More About Our Health and Safety Protocols.corona close
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Patients

Thank you for choosing Phoenix Physical Therapy for your care. We are excited to be part of your journey and look forward to helping you recover, recharge and rise. Here is some information to help you prepare for your first visit.

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Starting Your Therapy Program

Whether this is your first-time experiencing therapy, or you are a return patient, we want to ensure that you know what to expect. Our team looks forward to welcoming you to our clinic and taking care of you from the moment we connect. We will assist you with all aspects of your care experience from insurance verification to appointment scheduling and billing.

New Patient Forms

New Patient forms are available for completion through our Patient Portal or upon arrival to a PT clinic on your initial visit. To gain access to the Patient Portal, please reach out to an office nearest you, schedule your appointment, and ask for the Welcome Letter to be emailed to you. For instructions on how to navigate your Patient Portal, see here.

Filling out New Patient forms prior to your first visit will expedite your program and road to recovery. If you cannot access these forms via the portal, please plan to arrive at your appointment 15 minutes before your scheduled time to complete the necessary information.

What should I wear?

We recommend that you wear comfortable clothing that allows you to move around easily for your appointments. Athletic wear, workout attire and gym shoes will work well.

What can I expect at my first appointment?

You can expect your first visit to last for about 60-minutes. Upon arrival, you will be greeted by our Patient Care Coordinator who will ask to see your photo ID, insurance card and any other paperwork that you brought with you. If you were unable to complete the new patient forms, your PCC will provide those to you at this time to complete prior to meeting with your therapist.

Once you are checked-in for your visit, your therapist will bring you to a private exam room where they will complete a comprehensive evaluation as well as review your medical history, perform diagnostic testing and speak with you to learn more about your condition.

Always Ready. Always Safe.

Your Phoenix Physical Therapy Team is committed to providing you with quality care in a safe and healthy clinic environment. We are Always Ready and our clinics are Always Safe as we continue to follow the guidance provided by the CDC and our local health officials.

We know that therapy is key to helping you return to your normal activities as quickly as possible. The safety of our patients, communities and team members remains our top priority. We know you have a choice in your care providers and appreciate you choosing Phoenix and our qualified clinicians. Here is a snapshot of the actions we have taken to keep everyone healthy & safe:

 

  • Screening Questionnaire
    upon entering clinic
  • Regular cleaning and
    sanitation of all clinic
    surfaces
  • Facemasks are optional
    Prefer your therapist wear a mask? Just ask.
  • Phoenix’s Community-based
    clinics are in out-patient settings
    separate from large health facilities
  • Team members have been encouraged to receive the COVID-19 vaccine and boosters

PATIENT SUCCESS STORIES

Testimonials

I go to the Berwick office and all the staff are wonderful. They treat you like a friend. I would recommend anyone I know to go there.

BERWICK PATIENT

The doctor and assistants are very professional. They show a lot of concern for the injury and recovery. I feel so much better after my visits, they are amazing!

BLOOMSBURG PATIENT

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The entire Phoenix Physical Therapy Team is committed to providing our patients with quality physical therapy, occupational therapy and speech therapy in a safe and healthy clinic environment. We continue to follow the guidance provided by the CDC, WHO and public health officials to update you as new information becomes available. Let’s work together to keep each other safe and healthy.

The safety of our patients, communities and team members remains our top priority. We know you have a choice in your care providers and appreciate your commitment to Phoenix and our qualified clinicians.

Here are the actions we have taken to keep our patients, communities and team healthy & safe:

  • Flexible scheduling allows for social distancing
  • Regular cleaning and sanitation of all clinic surfaces
  • Facemasks must be worn by all Phoenix staff and are recommended for all patients
  • Screening questionnaire and temperature checks prior to entering clinics
  • 6 feet of social distancing throughout the clinics

Keeping Our Clinics Safe

Here are some tips on how we can keep each other safe:

  • Handwashing is your best self-defense against the spread of germs. When soap and water are not available and hands are not visibly dirty, use at least a 60% alcohol-based hand sanitizer.
  • Please stay home if you are not feeling well, especially if you have a fever, are coughing or sneezing, or are experiencing shortness of breath. If a patient shows up with symptoms, the clinic team will work with them to reschedule.
  • Be vigilant. If you have traveled to any of the countries where there are outbreaks of the virus, please follow guidance from the CDC website and our Travel Guidelines.

Here are actions we are taking to keep our clinics clean and safe:

  • Equipment will be wiped down after EVERY use with antibacterial wipes/sprays
  • All surfaces that patients or staff may touch including door handles, countertops, seating, pens at sign-in, bathroom and all other common areas will be disinfected regularly
  • Treatment tables will be 6 feet apart
  • Team members will wash their hands often with soap and water for at least 20 seconds, particularly after going to the bathroom, before eating, and after blowing their nose, coughing or sneezin
  • Clinics will have hand sanitizer available at the front desk and in the treatment areas
  • Any Phoenix team members who are ill will be asked to stay home
  • We will maintain social distancing between patients in the clinic
  • Caregivers that are bringing a patient to the clinic should wait in their car or come back when the appointment has ended unless necessary (i.e. minor requiring a guardian or for assistance needs)
  • When possible, we will treat patients in private rooms to increase social distancing
  • Any patients that have underlying health issues (i.e. diabetes, respiratory problems, etc.) will be given the option to be seen during special clinic hours or can opt to be treated in a private room away from other clinicians and patients
  • All patients should be self-screening before entering the clinic. Our PCCs will perform a secondary screening during the check-in process and before patients enter the clinic including a screening questionnaire and temperature check.
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